Kempinski Hotel Grand Arena Bansko

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The guest reviews are submitted by our customers after their stay at Kempinski Hotel Grand Arena Bansko
General Rating 4.9 4.9/5 Average from 14 Reviews
Hotel Staff 4.9 4.9/5
Services / Facilities 4.9 4.9/5
Location 5.0/5
Value for Money 4.8 4.8/5
Comments on Kempinski Hotel Grand Arena Bansko

Janine Vickery from Malta, sent on 4 April 2017

Our trip surpassed all of our expectations

Franky Boyland from UK, sent on 22 February 2016

Just easy - reassuring and always there should there be a query - Well Done Bulgaria Ski!!!
and....THANK YOU!

Donald Richards , sent on 17 September 2013 4.5

This is the best hotel in Bansko. Great location.

Ms. Tracy Dean and Ms. Tracy Parikh from USA, sent on 29 January 2013

The cleaning service was not very regular ... on 2-3 occasions, we had to call late afternoon to have our room cleaned (after we had been out for the day). The balcony/ashtray was not emptied/cleaned from the balcony. Tea/Coffee facilities in the room would have been great. Great storage, comfortable beds, duvets etc. Overall a great stay just some suggestions for improvement as mentioned above.

Tracy Dean from UK, sent on 2 April 2012

Fbaulous hotel, rooms, amenities, spa, pool & wonderful customer orientated staff. I have stayed at this hotel 5 times it justs gets better. A special mention for the concierge staff who cater to your every need.


Bansko 2 28/04/2012 15:00



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