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Lucky Bansko Hotel

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The guest reviews are submitted by our customers after their stay at Lucky Bansko Hotel

General Rating

4.2/5 Average from 19 Reviews

Hotel Staff

4.4/5

Services / Facilities

4.5/5

Location

3.6/5

Value for Money

4.5/5

Comments on Lucky Bansko Hotel

Rebecca Peters , sent on 30 January 2019

3.5/5

Overall, the hotel rooms and facilities, especially the spa, were really good. The choice of food and quality was also very good, but nothing is ever hot. It's always just warm so I would improve that if possible. Also, many of the staff do not smile very much. They were all polite but in the hospitality industry, a smile makes a huge difference.

Oren Palachy from Israel, sent on 2 April 2018

5.0/5

Excellent service, good job and well done!

Soukakos Michail from Greece, sent on 2 March 2017

3.2/5

too many children all over the spa facilities. like a kinder garden

Ross Guinane from Ireland, sent on 6 April 2015

4.0/5

I couldn't have asked for any more. When met with challenges, staff, especially Vencislava, was tremendously helpful and aided in a six-week swing of arrival dates. I won't hesitate to use BulgariaSki again, and without doubt will instruct friends to use the company too. Spectacular customer service. Thanks for making a great trip easy.

Oren Palachy from Israel, sent on 12 March 2013

4.8/5

Great service and support. The hotel staff and services were very good. I Highly recommended this hotel.

Meny Alcalay from Israel, sent on 7 March 2010

4.0/5

The accomodation was excellent.

Adina Rascanu from Romania, sent on 6 January 2010

2.8/5

About the staff of the hotel Lucky Bansko I think that are a lot of things that can be improved for example in the last day they close a door for exit with a chain exactly in front of us and they force to carry all luggage between the two buildings of the hotel. A very bad impresion for the end and peaty that all others efforts are decreased by this behaviour.

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