Premier Luxury Mountain Resort

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The guest reviews are submitted by our customers after their stay at Premier Luxury Mountain Resort
General Rating 4.0/5 Average from 29 Reviews
Hotel Staff 4.3 4.3/5
Services / Facilities 4.1 4.1/5
Location 3.6 3.6/5
Value for Money 3.9 3.9/5
Comments on Premier Luxury Mountain Resort

Piyoosh Amin , sent on 21 January 2020 4.2

The Premier Mountain Resort Hotel, for a 5* hotel, needs to improve it's Breakfast Menu, presentation could be better, more choices for Vegetarians. Bathroom water supply and pressure have had issues for many years, this year was the worst, very sensitive to slight water pressure change, either the water suddenly got cold or very hot, on one occasion no water was coming out. TV's rooms are tiny, I understand they are putting bigger screens next year.

Piyoosh Amin , sent on 13 March 2018 3.5

Hotel food needs to improve, two of us were vegetarian, not much choice for us, ordered Room Service for Vegetarian meals 3 times and twice they put meat in our food even though we specifically asked not to put meat and said we wanted vegetarian. The food arrive cold twice.
The third tome was good and hot. But did not bring cutlery or condiments - salt, pepper, ketchup. The Ela cart Restaurant was good, the general restaurant needs to improve choice.

Andrew Dodge from United Kingdom, sent on 18 February 2018 3.2

I would not consider the hotel to be 5 star. The hotel is looking tired in places and could do with some TLC.
I was fortunate enough to spend a weekend in The Lucky Bansko hotel and the spa and food served their was far better than this hotel. The food at breakfast was luke warm at best and never hot. The hard boiled eggs must have been out for hours as they were always cold. Could do with some yoghurt sat breakfast as well.

Phil Duff from UK, sent on 31 January 2017 4.2

I have used this site for the last three years, each year i have communicated with Diana and each year i have found her to be extremely helpful.

Cecilia Persson from Sweden, sent on 17 February 2015

The Hotel was fantastic. The staff was so professional, kind and always there if you needed anything. Our son got ill the first day and they sent for a doctor and took good care of us during the whole week. We couldn't have had a better stay on our holiday.
The hotel had a minivan going back and forth every 15 minutes to the gondola and back and that was really excellent service.
The slopes were good and in the morning they were in excellent condition. Overall a really nice holiday.

Piyoosh Amin from UK, sent on 22 January 2014 4.5

The hotel buffet meals in the evening could be better, more choice for vegetarians,
food tends to be often too dry.

Roy Barnett from Ireland, sent on 21 January 2014

Maintenance is required in the Spa, tiles falling off the walls, blocked shower drain etc.
Noisy plumbing in bathrooms from apartment above. Poor quality of taps in shower, should be thermostatically controlled.

Romulus Andrei from Romania , sent on 29 January 2013

Poor internet service.
Average breakfast.

Piyoosh Amin from UK, sent on 13 February 2012 4.2

The choice of food for vegetarians could be improved.


Bansko 2 28/04/2012 15:00



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