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Grand Monastery Hotel

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Home > Smolyan > Pamporovo > Grand Monastery Hotel
The guest reviews are submitted by our customers after their stay at Grand Monastery Hotel
General Rating
3.43.43.4 3.4 3.4/5 Average from 13 Reviews
Hotel Staff
2.82.8 2.8 2.8/5
Services / Facilities
2.92.9 2.9 2.9/5
Location
4.44.44.44.4 4.4 4.4/5
Value for Money
3.43.43.4 3.4 3.4/5
Comments on Grand Monastery Hotel

Claire Rackstraw from UK, sent on 3 January 2018


4.84.84.84.8 4.8
4.8/5

Diane was very helpful and informative.

Deligiannis Giannis from Greece, sent on 2 January 2015


3.23.23.2 3.2
3.2/5

I had problems with the staff in studenets rent for equipment.
The only wifi area in "Grand Monastery" had always problems and i couldn't organise my job in Greece.
Lobby of the hotel is not big enough for the customers.

John Deligiannis , sent on 2 January 2014


2.82.8 2.8
2.8/5

Poor breacfast in the restaurant and the dinner too....

Tim Norman from UK, sent on 23 February 2010


2.82.8 2.8
2.8/5

As the Grand Monastery is self catering it really needs a shop where food can be bought. There is very little available within the Monastery complex itself apart form a small shop selling mainly drinks. The swimming pool & spa services are very good but very expensive.

Mavrias Spyros from Greece, sent on 11 January 2010


2.52.5 2.5
2.5/5

Even though it was mentioned on the site that maids will clean our room daily, I have to mention that only the first two days the maids came to take the rubbish and leave some toilet paper, the third day they changed some of the linen, in the adults room not for the children, and the next three days we didn't see them again. In the room there were three litter bags when we left not to mention the bathroom, we did not have toilet paper, and the towels should have been changed. The hotel service was really awful, not existant!!!!!! As for the receptionists, they hardly speak any English, they gave us inconvenient information about breakfast or dinner. They send us to a Mehana (that what they call it I think) which was in another building. However, I had asked them if there was something in our building and their answer was negative. The last day we discovered a beautiful restaurant on the first floor of our building.
The last think was that there were escalators for our rooms not lift and there were no escalators to come down. So the last morning we asked for somebody to carry our luggage and we waited for one hour. Nobody appeared. We had to carry all our things down (160 stairs!!!!!) Unbelievable for a 4star hotel.

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Pamporovo Tue, 28 Jun 2022 06:06

Pamporovo 2 Tue, 28 Jun 2022 06:06


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